top of page
Homepage

The Midnight Mouse

The Midnight Mouse

Terms & Conditions

Service Agreement

By engaging in my services as a Holistic Sleep Coach, you agree to the terms outlined below. These terms are designed to ensure clarity and mutual understanding throughout our collaboration.

Scope of Services

  1. My services are provided to support families in improving their child’s sleep through holistic, evidence-based methods.

  2. Advice and recommendations are tailored to your family’s unique circumstances and are not a substitute for medical, nutritional, lactation, psychological, therapeutic care, counselling, diagnosis, treatment or any other type of medical care.  

  3. Please consult a suitably qualified professional if you have any concerns regarding you or your child’s health or well-being.

  1. Consultations may take place via video call, or in person, depending on the package you have chosen.

  2. All in person consultations will be delivered within a 5 mile radius of Worthing at a mutually agreed location.

  3. I value your privacy and am committed to protecting the personal information you share with me during the consultation.

  4. Your sleep support is bespoke to you, and should not be shared with other third parties, as the information may not be relevant to them.

Consultations

Payments

  1. Full payment is required before the start of services.

  2. Payments are non-refundable unless otherwise stated below.

Refunds

  1. If you decide not to proceed with sleep coaching before signing to confirm that you have read and agreed to these Terms and Conditions on the returned Sleep Questionnaire, a full refund will be issued.

  2. If, after reading your Sleep Questionnaire/Diary, I feel that a different approach with an alternative practitioner would be best for you, then I will issue a full refund.

  3. Once you have signed to confirm that you have read and agreed to these Terms and Conditions via the returned Sleep Questionnaire, this constitutes consent for services to commence. At this stage, preparation work for your personalised sleep plan and consultation begins, and fees become non-refundable (subject to Clause 2 above).

Cancellations/Rescheduling

  1. If you need to reschedule your consultation, at least 48 working hours’ notice is required. One reschedule is permitted without charge.

  2. If you cancel or reschedule with less than 48 working hours’ notice, a £10 administration fee will be required prior to re-booking.

  3. Any additional rescheduling requests (beyond the first) will incur a £10 administration fee, regardless of notice given.

  4. If I need to cancel or reschedule your appointment, an alternative date will be offered that is mutually convenient.

  5. Failure to attend a scheduled consultation without prior notice will be treated as a cancellation with less than 48 working hours’ notice.

  1. I comply with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018 in the handling and storage of personal data.

  2. I am committed to maintaining the highest standards of confidentiality. All client information and discussions are kept strictly confidential.  

  3. Electronic records are stored securely on password-protected devices.

  4. Information is retained only as long as necessary for the purposes for which it was collected, or as required by law.

  5. Personal data will only be used to deliver the agreed-upon services and comply with legal or ethical obligations.

  6. I will not share your personal information with third parties, except with your explicit consent, when required by law (e.g. safeguarding concerns) or to comply with legal obligations (court orders or investigations).

Confidentiality

  1. If I have concerns about a child’s safety, I have a duty of care to report these to the appropriate authorities, such as social services or law enforcement.

  2. Safeguarding concerns will always be discussed with you, unless your child’s immediate safety is at risk.  

  3. Information will only be shared with relevant authorities when it is necessary to protect the child’s safety. 

Safeguarding

  1. The client is responsible for providing accurate and honest information about their child’s sleep habits, routines, and overall health.

  2. I will use my training and experience to educate and make evidence-based suggestions.  

  3. You are responsible for whether or not you decide to implement any techniques proposed.

Client Responsibilities

  1. I do not guarantee a particular outcome or result, or within a particular time frame. Every child and family is unique. Progress depends on various factors, including the child’s temperament and family consistency.

  2. I am not a medical professional. Please consult a suitable medical professional for concerns such as underlying health issues that may affect sleep.

Limitations

Follow-Up Support

  1. I will provide follow-up as set out in the package you have purchased. Depending on the package you have chosen, this support will be offered via WhatsApp.

  2. WhatsApp support will be initiated by you, and I will let you know when your follow up package is drawing to a conclusion. I will let you lead the communication in regards to how much or little you choose to communicate.  

  3. If applicable, I will send a written summary/sleep plan with suggestions and recommendations within 3 working days of the consultation.

  4. WhatsApp support will be available Monday to Saturday 9am-9pm. I will not be available on Sundays. I will endeavour to respond to any messages within 24 hours of receipt.  

  5. If additional support is required, beyond the follow up included in the package, this can be arranged at an extra fee.

  6. If you do not respond to messages, or initiate contact, then it will be assumed that you no longer need or want sleep support.

Liability

  1. To the fullest extent permitted by law, I shall not be liable for any indirect or consequential loss arising from the implementation of sleep strategies discussed.

  2. Parents and caregivers remain responsible for the safety and well-being of their child.

  3. Whilst working with me you will agree to adhere to safe sleep guidelines.

Copyright

  1. All materials and resources provided during consultations are for personal use only and may not be reproduced, shared, or distributed without prior consent.

  1. I am committed to providing a high-quality service to ensure client satisfaction and view complaints as an opportunity to improve my services.  

  2. If you have a concern about my services please contact me directly in writing and provide as much detail as possible, including dates, specific issues and desired outcomes.

  3. I will review the details of your complaint thoroughly and work with you to find a satisfactory resolution.

  4. All complaints will be handled with discretion.

  5. Refunds are not automatically issued in response to dissatisfaction but may be considered at my sole discretion depending on the circumstances.

Dispute Resolution

  1. By proceeding with my services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Acceptance of Terms

Contact Information

If you have any questions about these terms, please don’t hesitate to get in touch:  melissa@themidnightmouse.co.uk

I am fully insured through Westminster Insurance Ltd.

bottom of page